Use Case

Customer Health Score

Build and deploy a scoring model that predict customer churn. Focus your CSM efforts on customers that really need it.

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The Problem

Customer Success Managers should allocate their time to the customers with the highest churn probability and the biggest revenue impact, not to the customer who is screaming the loudest.

The Solution

Use a Customer Health Score to predict the customer churn and focus CSM activities on customers where it matters.

Establishing, monitoring, and responding to customer health helps customer success managers identify and address risk before it escalates.


Simple integration

Automatically gather necessary data from 25+ different systems

Easy to customize

Calculate your health score with 400+ KPIs for product adoption, perceived business value, customer engagement and loyalty

Include sentiment

Collect external and internal sentiment like NPS Score, Customer Satisfaction Score, CSM Sentiment, etc.

Get notified when score changes

Write-back calculated score to your existing CRM and use it for triggering notifications, task coordination, and forecasting

Successful proactive service hinges on an organization’s ability to assess customer status continuously and accurately. CSM leaders should use a customer health score and enable an at-a-glance view into a customer relationship and triggers predictive and preemptive actions.

Build A Customer Health Score to Drive Proactive Service

Gartner Research

REVOS

Revenue Operation System

The only data integration and automation platform designed for revenue operation

Advanced connectivity

Access data and process analytics across a growing number of connectors to various CRM (Salesforce, HubSpot, Freshsales, MS Dynamics), CSM (Gainsight) and Service Management (Jira, Zendesk) systems

Extensibility

We connect to custom Databases,REST and GraphQL APIs and accept data via WebHooks

Automation

RevOS not only reads and writes but also triggers specific actions in systems across the entire revenue stack.

Reliability

We are 99,99% available and all our integrations respect the API rate limits and play well with existing systems

Security

All communication channels are encrypted and we never share your data with external parties

GDPR Compliant

All your data is processed on servers in Frankfurt, Germany

Boost your CSM productivity.Implement your customer health score today.